Privacy Policy

KUVIA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transcription service.

By using KUVIA, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

Personal Information

We collect information that you provide directly to us, including:

• Name and email address when you create an account
• Payment information (processed securely through Stripe)
• Profile information and preferences
• Communications with our support team

Content Data

When you use our Service, we process:

• Audio and video files you upload
• Transcriptions generated from your content
• Metadata about your files (timestamps, file names, etc.)

Usage Information

We automatically collect certain information about your use of the Service:

• Device information (browser type, operating system)
• IP address and general location
• Usage patterns and feature interactions
• Performance data and error logs

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your transcriptions accurately
• Send you technical notices and support messages
• Respond to your comments and questions
• Detect, prevent, and address technical issues and fraud
• Analyze usage patterns to improve our AI models
• Send marketing communications (with your consent)

We implement industry-standard security measures to protect your information:

• End-to-end encryption for file uploads and storage
• Secure data centers with SOC 2 Type II certification
• Regular security audits and penetration testing
• Employee access controls and security training
• Automatic deletion of files after 30 days (configurable)

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this policy:

• Account information: Until you delete your account
• Uploaded files: 30 days by default (customizable in settings)
• Transcriptions: Until you delete them or your account
• Payment records: As required by law (typically 7 years)

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: Third-party companies that help us operate (e.g., cloud storage, payment processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing

If you are located in the European Economic Area, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing of your data
• Restriction: Request limitation of data processing

To exercise these rights, contact us at privacy@kuvia.app.

We use cookies and similar tracking technologies to improve your experience:

• Essential cookies: Required for the Service to function
• Analytics cookies: Help us understand how users interact with our Service
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@kuvia.app
Address: Brinkasvägen 10, Prainen, 21660 Finland
Data Protection Officer: dpo@kuvia.app